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Shipping Questions
When do you ship orders? When will I receive my order?
How can I change the delivery address?
What are your shipping options and charges?
Orders and Cancellations
When is my order processed?
Can I change or cancel my order after it’s been submitted?
Will sales tax be charged on items I ordered?
How do I find out the status of my order?
Returns and Exchanges
What is your return policy?
How do I return an item?
Creating and Using My Account
How do I sign-up to receive special offers?
Do I have to create an account in order to shop at MoonbeamBaby.com?
How do I update my address on your website?
Contact Us
How do I contact you for questions and assistance with my order?
When do you ship orders? When will I receive my order?
Due to the personalized nature of many of our items, we usually ship orders within 7 business days. You will receive an e-mail confirming receipt of your order. Standard shipping time is 5 - 7 business days after your order is completed. A Priority shipping option is available at check out which reduces shipping time to 2 - 3 business days. Total delivery time is production time plus shipping time which is dependent on the shipping method selected at check out.
How can I change the delivery address?
If you need to change the delivery address on a current order that has not been shipped, please e-mail us at CustomerService@MoonbeamBaby.com or call us at (614) 316-6048. If you want to change the delivery address on your account for future orders, you may login to "my account" and edit your billing and shipping address.
What are your shipping options and charges?
Moonbeam Baby offers two shipping options for delivery within the U.S. At this time, we are unable to ship to international addresses, P.O. boxes, APO addresses or US territories.
Moonbeam Baby uses USPS to offer the following shipping options:
Shipping Method |
Expected Days in Transit |
Standard Ground Service |
Usually 5 – 7 business days, excluding weekends and holidays |
Priority Service |
Within 2 – 3 business days, excluding weekends and holidays |
Note: Please note that due to the personalized nature of many of our items, we normally require seven business days to ship orders.
When is my order processed?
You order is processed the next business day. Upon receipt of your order, we will e-mail you an order confirmation. Due to the personalized nature of many of our items, we usually ship orders within 7 business days.
Can I change or cancel my order after it’s been submitted?
Yes, you may change or cancel your order prior to the start of monogramming. Once an item has been monogrammed it cannot be changed or cancelled without penalty. As soon as you determine you need to change an existing order please contact Moonbeam Baby immediately by sending us an e-mail at CustomerService@MoonbeamBaby.com or calling us at (614) 316-6048, Monday – Friday from 9:00 a.m. – 5:00 p.m. EST. If your order has been processed or shipped and you wish to cancel, please be aware we will be unable to accept returns of any monogrammed items, except in the case of error on the behalf of Moonbeam Baby. Please be assured we will always strive to satisfy our customers in every way possible.
Will sales tax be charged on items I order?
We are required to collect applicable sales tax for all orders billed to Texas addresses only.
How do I find out the status of my order?
We will confirm the receipt of your order via email. We will also email the billing addressee when a shipment is made. If you have additional questions or need assistance regarding your order, please e-mail us at CustomerService@MoonbeamBaby.com or call us at (614) 316-6048, Monday – Friday from 9:00 a.m. – 5:00 p.m. EST.
Do you ship internationally?
At this time, we are unable to ship to international addresses, P.O. boxes, APO addresses or US territories.
Payment Methods
What methods of payment do you accept?
MoonbeamBaby.com accepts Visa, MasterCard, Discover or American Express. We also accept ATM or debit cards with a Visa or MasterCard logo. We do not accept cash, checks or CODs.
When is my credit card charged for my order?
Your credit card will be processed when you place your order. It usually takes a few business days for the charge to be posted to your credit card account.
Does Moonbeam Baby guarantee that my credit card information will be secure?
Our Web site uses a secure server (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
What should I do if I believe credit card fraud has resulted from an order I placed on MoonbeamBaby.com?
If you suspect that there are unauthorized charges on your credit card, notify your credit card provider immediately. Then contact us and we will investigate your claim and work with your credit card company to resolve the claim as quickly as possible.
What is your return policy?
We stand by the quality of our work. If you are unhappy with your purchase for any reason, please contact us as soon as possible by e-mail at CustomerService@MoonbeamBaby.com or by phone at (614) 316-6048, Monday – Friday from 9:00 a.m. – 5:00 p.m. EST. Someone at MoonbeamBaby will respond to your issues directly via phone or e-mail within 48 hours.
How do I sign-up to receive special offers?
All Moonbeam Baby customers automatically begin receiving our specials and promotional discount offers. There is no need to sign up and if for any reason you wish to be removed from this list simply click the "unsubscribe" link in any email you receive from us. If you are not a Moonbeam Baby customer yet but still wish to receive these offers visit the Moonbeam Baby home page and follow the link at the bottom right corner.
Do I have to create an account in order to shop at MoonbeamBaby.com?
No, whether you choose to create an account or not you may make purchases through our secure server (SSL) interface so that your personal information is protected. Creating an account will allow you to make future purchases without re-entering your billing and shipping information.
How do I update my address on your website?
You may log-in using the "My Account" link found at the top of the website to view and edit your profile.
How do I contact you for questions and assistance with my order?
If you require assistance, please do contact us by e-mailing us at CustomerService@MoonbeamBaby.com or calling us at (614) 316-6048, Monday – Friday from 9:00 a.m. – 5:00 p.m. EST.