Shipping and Return Policy
We ship most orders via USPS and Fed-Ex ground. Due to the personalized nature of our items orders normally SHIP within 7 - 9 business days. We currently do not offer International or APO shipping online. If you need us to ship overseas though please feel free to contact us directly at CustomerService@MoonbeamBaby.com and we will try to accommodate you.
We offer expedited shipping (Overnight, 2nd Day, etc.) upon request. Because of the nature of our products and the various sizes and weights, expedited shipping costs can vary greatly. If you are interested in expedited shipping, please contact our customer service department CustomerService@MoonbeamBaby.com.
We stand by the quality of our work. If you are unhappy with your purchase for any reason, please contact us as soon as possible by e-mail at CustomerService@MoonbeamBaby.com or by phone at (888) 311-0597, Monday to Friday from 9:00 a.m. to 5:00 p.m. CST. Someone at Moonbeam Baby will respond to your issues directly via phone or e-mail within 48 hours.
We must be notified within 30 days of receipt of any issues you have have with the products supplied. We cannot accept returns after 30 days.
If your order has been processed as indicated on your order, please be aware we will be unable to accept returns of any personalized items, except in the case of error on the behalf of Moonbeam Baby. Please be assured we will always strive to satisfy our customers in every way possible.